Section 6: Reporting An Error On A DL/ID

Please email our License and Record Service for assistance. Provide a brief explanation of the error along with your contact information. We will respond to your concern within 2 to 3 business days.

2. There is a drug or DWI conviction on my record that isn't supposed to be there, how do I get that resolved?

Please contact the court that reported the conviction to the Department so that they may issue a correction. It may be necessary for you to provide evidence or documentation to the court proving you are not the individual in question. Once the Department receives the correction, please allow 14 to 21 business days for your driver record to be updated.

3. There is an error (height, gender, date of birth, eye color, spelling of name/address etc.) on my driver license/ID card. How can I get this information corrected?

Please email our License and Record Service for assistance. Provide a brief explanation of the error along with your contact information. We will respond to your concern within 2 to 3 business days.

4. My license says that I am an organ donor even though that is not what I selected on my driver license application. How can I get this information corrected?

Please email our License and Record Service for assistance. Provide a brief explanation of the error along with your contact information. We will respond to your concern within 2 to 3 business days.

5. How do I get a new photo on my driver license/ID card?

To get a new photo on your driver license/ID card, you must visit a driver license office and order a duplicate for $11.

6. I just received my card in the mail and it has my name but someone else's photo on it. How can I get this corrected?

Please email our License and Record Service for assistance. Provide a brief explanation of the error along with your contact information. We will respond to your concern within 2 to 3 business days.

7. I am no longer required to register in the Texas Sex Offender Registration Program. How can I get this information updated with my driver license?

All registrations occur with your local law enforcement authority of the city that you reside in, or if you do not reside in a city, within the local law enforcement authority of the county you reside in. For more detailed information and frequently asked questions about the sex offender registration process in Texas visit the Department's webpage on the Texas Sex Offender Registration Program.

8. I received my Limited Term License in the mail and I do not think the expiration date is correct. What do I need to do?

The expiration date on your license will match the lawful presence date confirmation received from the Department of Homeland Security. If you feel these dates are not correct or you have additional paperwork to provide, please visit your local driver license office for assistance.

9. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.